Refund policy

RETURN & REFUND POLICY

Last Updated: September 2026

At New Verse, we want you to be happy with your purchase.

Return Eligibility

Returns may be accepted for products that are:
• Damaged when received
• Defective
• Incorrectly delivered
• Different from the product ordered

The product must be unused, unwashed, and in its original condition with tags and packaging intact.

Size & Exchange

Size-related returns or exchanges may be accepted within 7 days of delivery, subject to product condition and availability.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:
• Order number
• Photos of the product
• Photos of the packaging
• Description of the issue

We may request additional information to verify the issue.

Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed through the applicable payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Non-Returnable Products

Products may not be eligible for return if they are:
• Washed
• Worn
• Altered
• Damaged after delivery
• Missing original tags or packaging
• Damaged due to improper use

Contact Us

Email: newverse2026@gmail.com
Phone: 8595020501